Case Studies

The school was running on ageing phones with lines that didn’t reach the right rooms. The office needed to transfer callers quickly, reach classrooms and the staff room without leaving reception, and keep the same school number parents already knew.

We fitted a VoIP phone system with handsets in the office and key rooms, simple one-touch transfers, and an out-of-hours message — and installed and set it up around the school day. The existing number was ported across, so nothing changed for parents. See how we work with schools.

A quick, tidy install with no disruption to classes, and a system the staff found easy from day one.

Staff split their week between the office and home, but the phone system was tied to the building — so calls were missed and the main number only worked at one desk. They wanted one number that reached the right person wherever they were, from a provider they could rely on year after year.

We moved them to a cloud PBX with a desk and mobile app, call routing and voicemail-to-email, plus Microsoft Teams calling so the phone lives inside the tools they already use. It suits professional-services teams who move between sites.

Calls now follow the team between office and home, new starters are added in minutes, and there’s a local team on the end of the phone when they need one.

They’d put off changing phone system for years — worried it meant downtime, losing the number customers already had, or a fiddly new setup to learn.

We moved them to a VoIP phone system sized for a small team, ported the existing number so nothing changed for customers, and installed it in a single quick visit — with the switching checklist handled for them.

Up and running quickly, the same number kept, and a straightforward system the owner was comfortable with from the start.

At lunchtime the single line was always engaged, so orders and enquiries went to voicemail — or nowhere. They needed something simple the whole team could pick up, with no complicated system to learn.

We set up a VoIP setup where calls ring on the counter phone and staff mobiles together, with voicemail-to-email so nothing is missed, and handled the changeover so the team could use it straight away.

More calls answered first time at the busiest hours, and a switchover the staff barely noticed.

Reception struggled to transfer callers to the right room or reach staff working across the property, so guest calls were missed whenever the desk was unattended.

We set up a cloud phone system with a reception console and room extensions, plus call routing that rings staff mobiles when the front desk is unattended and voicemail-to-email so nothing is lost. It’s the kind of setup we tailor for hotels and hospitality.

Fewer missed guest calls, quick transfers to rooms, and staff reachable whether they’re at the desk or out on the floor.

The business runs on its phones and its internet connection; an outage means lost orders and idle staff. They wanted both from one local provider, and a plan for what happens when the main line goes down.

We provided a VoIP phone system and SIP lines alongside business broadband, with Orion automatic failover that switches to a backup connection if the main one drops — so calls and card machines keep working. One local point of contact for all of it.

Years of reliable service from a provider a few miles down the road — and far less to worry about when a line goes down.

A local business wanted to keep an eye on entrances, stock and the car park out of hours, and check in from their phone — without signing up to a monthly monitoring contract.

We installed business CCTV with cameras at the key points, a recorder kept on-site, and secure remote viewing so they can look in from a phone or laptop any time. It can be paired with intruder alarms, access control and business WiFi. We set it up and hand it over for you to manage yourself — we don’t provide monitored alarm response.

A clear view of the premises day and night, on any device — and no monthly monitoring fees.