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The auto-attendant — sometimes called an IVR — is the friendly recorded greeting that answers your main number and points callers to the right place: “press 1 for sales, 2 for accounts.” Done well, it makes a small business sound organised and gets callers where they need to be. Done badly, it’s a maze. We build the good kind.
What you get
- A professional greeting that reflects your business, recorded properly.
- Simple, sensible menus — two or three options, not a phone tree nobody escapes.
- Time-based behaviour — different greetings for open hours, lunch and closed.
- Direct routing to the right team, mobile or voicemail.
Configured around your day
The value isn’t the menu — it’s the routing behind it. We set your auto-attendant up on Yeastar to match your real opening hours and teams, so a 9am call and a 7pm call are handled differently and correctly. For very small teams we’ll often recommend a single greeting plus ring groups instead — friendlier than a menu. Callers who wait can be held with call queues.
Frequently asked questions
They are the same thing - a recorded menu that answers your number and directs callers. "IVR" is just the technical term.
Only if it is a maze. We keep it to two or three options, and for small teams often recommend a single greeting plus ring groups instead.
Yes - time-based routing plays a different greeting and routes calls differently for open hours, lunch and closed.