“At Applied we’ve been using Bellcom for our phones and internet services for years and couldn’t be happier with the service provided. Everything has been reliable, professional, and handled quickly whenever we needed support. A special mention to Joe, who has always been fantastic with backup service and support. He’s always helpful, responsive, and goes the extra mile to make sure everything is sorted with minimal hassle. Highly recommend Bellcom to anyone looking for reliable phone and internet services along with excellent customer support.”
Nothing loses a customer faster than an engaged tone. Call queues hold callers politely when everyone’s busy — with music or a message — and connect them to the next free person in order. For any business with a morning rush, it’s the difference between a captured enquiry and a caller ringing your competitor.
What you get
- No engaged tones — multiple callers wait on one number instead of bouncing off.
- Comfort messages — reassure callers and even tell them their position.
- Fair distribution — longest-waiting caller to the longest-idle agent.
- Overflow rules — after a set wait, roll to voicemail or a mobile so nobody’s stuck.
Built for your busy hour
We size and configure queues on Yeastar around your actual peak — the 8:30am surge at a clinic, the lunchtime rush at a shop — so the system copes when it matters. Queues work hand in hand with ring groups and an auto-attendant, and call reporting shows you whether you’re staffed for the load.
Frequently asked questions
Callers wait in a queue with music or a message instead of an engaged tone, and are connected to the next free person in order.
Yes - comfort messages can reassure callers and even announce their place, which stops the redial spiral.
Overflow rules roll the call to voicemail or a mobile after a set time, so nobody is stuck indefinitely.