“At Applied we’ve been using Bellcom for our phones and internet services for years and couldn’t be happier with the service provided. Everything has been reliable, professional, and handled quickly whenever we needed support. A special mention to Joe, who has always been fantastic with backup service and support. He’s always helpful, responsive, and goes the extra mile to make sure everything is sorted with minimal hassle. Highly recommend Bellcom to anyone looking for reliable phone and internet services along with excellent customer support.”
Call recording turns “he said, she said” into a simple fact you can check. Whether it’s confirming an order, training a new starter, or resolving a dispute, having the conversation on file removes the guesswork — and on a modern system it happens automatically in the background.
What you get
- Automatic recording of inbound and outbound calls, or only the ones you choose.
- Secure storage you can search by date, number or extension.
- Playback and download for training reviews or order confirmation.
- Flexible rules — record whole departments, specific users, or pause during card payments.
Set up properly, and legally
Recording calls comes with responsibilities — callers should be told, and recordings must be stored securely under GDPR. We configure it correctly on your Yeastar system, set sensible retention, and make sure your greeting handles the notification, so you get the benefit without the compliance headache. It’s a common request from businesses in sales, support and anywhere accuracy matters.
Call recording pairs naturally with call reporting and call queues for busy teams.
Frequently asked questions
Yes, with responsibilities - callers should be informed and recordings stored securely under GDPR. We configure the notification and secure retention for you.
Yes - record everything, specific departments or users, or pause recording during sensitive moments like card payments.
Securely on your system, searchable by date, number or extension, with playback and download whenever you need them.