“At Applied we’ve been using Bellcom for our phones and internet services for years and couldn’t be happier with the service provided. Everything has been reliable, professional, and handled quickly whenever we needed support. A special mention to Joe, who has always been fantastic with backup service and support. He’s always helpful, responsive, and goes the extra mile to make sure everything is sorted with minimal hassle. Highly recommend Bellcom to anyone looking for reliable phone and internet services along with excellent customer support.”
You can’t staff your phones properly if you can’t see what they’re doing. Call reporting turns your phone system into a source of facts: how many calls came in, how many were missed, when your busy hours actually are, and how quickly they’re answered. It replaces gut feel with something you can act on.
What you get
- Answered vs missed — see what’s slipping through and when.
- Busy-hour analysis — staff the phones for the real peak, not a guess.
- Per-team and per-person views for sales, support or reception.
- Trends over time — spot a growing volume before it becomes a problem.
Numbers that lead to decisions
We set up reporting on Yeastar so you get the handful of figures that actually change how you run — not a dashboard nobody reads. Miss a lot of calls at 9am? That’s a call queue and a ring group question. Reporting is how you know the phones are earning their keep.
Frequently asked questions
How many calls came in, how many were missed, your busiest hours, and how quickly calls are answered - by team or by person.
Yes - missed versus answered is one of the most useful views, showing what is slipping through and when.
No - we set up the handful of figures that actually change how you run the phones, not noise.