“At Applied we’ve been using Bellcom for our phones and internet services for years and couldn’t be happier with the service provided. Everything has been reliable, professional, and handled quickly whenever we needed support. A special mention to Joe, who has always been fantastic with backup service and support. He’s always helpful, responsive, and goes the extra mile to make sure everything is sorted with minimal hassle. Highly recommend Bellcom to anyone looking for reliable phone and internet services along with excellent customer support.”
A phone system is only as good as the way it handles a call the moment it comes in. Below are the features Bellcom sets up and supports on your business phone system — built on the Yeastar platform and configured around how your business actually works, not a factory default. Each one is explained in plain English, with the business problem it solves.
Call handling
- Auto-attendant (IVR) — a professional greeting that routes callers to the right place.
- Ring groups (hunt groups) — one number rings the whole team so calls don’t die on a busy desk.
- Call queues — hold callers politely at busy times instead of an engaged tone.
- Call forwarding & diverts — send calls to mobiles automatically, including if the internet drops.
Never miss a call
- Voicemail to email — messages land in your inbox as audio, impossible to forget.
- Call reporting & analytics — see answered, missed and busy hours to staff the phones properly.
Work faster
- Click-to-call & CRM dialling — dial straight from your CRM and see who’s calling.
- Business SMS — text customers from your business number.
- Call recording — for training, quality and getting orders right.
Not sure which you need? That’s the point of talking to a local team. Tell us how your calls should flow and we’ll configure exactly that. For the bigger picture, see business phone features explained.
Frequently asked questions
Most modern features - auto-attendant, ring groups, voicemail-to-email, call forwarding - are included. The value is in configuring them around how your business actually works.
Yes - on a cloud system, features switch on per user in minutes. Start simple and add when a real need appears.